Every channel, one profile
Every channel. One profile.
Phone calls, texts, emails, Instagram DMs, WhatsApp, your website’s forms and chat and tap-to-talk Voice AI, the member portal — they all land in one inbox and resolve to one person. No duplicate contacts, no five tabs, no lost context. The front desk sees the whole human, not a channel.
- Website formsite
- Phone · Smart Voice
- Instagram DM
- Two-way SMS
- Website chat + Voice AIsite
- Member portal
Maria & Sofia Reyes
Lead → Member · family
Phone, SMS, email, Instagram, WhatsApp, your website & portal — one inbox, one profile. See it in the live demo.
Every channel — phone, SMS, email, Instagram, WhatsApp, your website, the portal — lands in one thread on one deduped profile. The agent drafts the reply; your staff stays in control.
8
Channels in one inbox
1
Deduped profile per person
0
Duplicate contacts
How it works in your academy
The agent does the work. You approve what matters.
Comms come in
Phone, SMS, email, Instagram, WhatsApp, your website forms + chat + Voice AI, and the member portal all feed one queue.
Matched to one person
By phone and email, every message resolves to a single Lead→Member profile. A new number on an old member doesn’t spawn a duplicate.
Full history appears
Source, belt, attendance, billing, trial, and every past message across every channel — on one screen.
Reply + next step stick
Book the trial, take payment, assign a coach, fire a journey — all from the thread, all on the profile.
Real scenario · schedule-change broadcast
You move tonight’s class. Nobody shows up to an empty mat.
Before
A coach calls in sick. You scramble to text the group, miss a few, and three people drive over to a locked door.
With the agent
You change the time once. The orchestrator matches the 23 enrolled members and broadcasts across SMS, email, and the portal — instantly.
Fundamentals · tonight
6:00pm → 7:00pm
Nobody shows up to a moved class. See the orchestrator in the live demo.
Every Channel Lands Here — Including Your Website
The inbox is organized by the person who needs an answer, not by which app the message came from. Your website is a first-class channel: forms, the chat bubble, and tap-to-talk Voice AI all feed the same inbox as your phone and socials.
Phone, SMS & WhatsApp
Smart Voice answers calls; two-way texting and WhatsApp keep the member history attached.
Email & Instagram
Parent emails and Instagram DMs + comments become real leads, not side conversations trapped in an app.
Website forms, chat & Voice AI
Lead forms, the chat bubble, and the tap-to-talk Voice AI on every page of your site land right in the inbox.
One Profile — No Duplicates
Every message resolves to a single person record by phone and email. The same human across five channels is one profile, with belt, attendance, billing, and family attached.
Deduped By Phone + Email
A DM, a call, and a web form from the same parent merge into one profile — not three contacts.
Lead → Member, Carried Through
The profile follows the person from first DM to paying member, family billing and all.
Context Before You Reply
Billing state, belt, last class, and every past thread are right there before staff type a word.
What The Unified Inbox Must Prove
More members. More money kept. More time on the mats.
- Every channel — including your website — is in one inbox
- The same person is one profile, never duplicated
- Belt, billing, attendance + full history travel with the profile
- Reply, book, charge, and follow-up all happen from the thread