Smart Voice
One canvas for every call your gym ever gets
Build the path a phone call takes from the second it lands until the second it ends — without writing a line of code. Set business hours, forward after-hours to your cell, transfer the kids inquiry to the kids coach, fall back to voicemail when credits run low. Every call lands in the same inbox where your DMs and SMS already live, with a recording, a transcript, and a quiet AI coach watching your front-desk staff handle it live.
+1 (305) 555-0143
Incoming · after-hours
Recorded, transcribed, and turned into a lead — automatically. Hear it in the live demo.
It answers the phone, qualifies the lead, and books the trial — even at 11pm while you’re on the mats. Part of one brain that runs your whole front office.
One inbox
Voice, SMS, email, Instagram DMs land in the same thread
Drag-and-drop
Design call flows visually — 12 node types, no code
Always covered
Forwarding chain: softphone → cell → voicemail
How it works in your academy
The agent does the work. You approve what matters.
A call comes in
Inbound routing checks the time of day, the number dialed, and the business hours you set. The flow you designed picks up.
The flow plays out
AI greets the caller, gathers what they need, and routes to the right path — kids programs to the kids coach, billing to the front desk, after-hours to your cell.
A human takes over
Your staff sees the call ring in the omni-inbox softphone. One click, and they're live with the caller — with an AI coach whispering tips in a side panel.
Everything is captured
Recording uploaded, transcript generated, summary written, conversation tagged. The next time that caller texts you, the whole history is one thread.
Real scenario · trial-class recovery
The call you’d have missed becomes a booked trial.
Before
A parent calls at 8:40pm asking about Saturday kids class. Voicemail. By morning they’ve booked at the gym down the street.
With the agent
The front-desk agent picks up on the second ring, answers in your gym’s voice, books Sofia for Saturday 10am, and texts mom a confirmation — all before you finish your round.
New lead · just now
Hi! Saw your kids program — do you have a Saturday class?
Front desk closed. Owner on the mats.
Design The Path Every Call Takes
A visual canvas with twelve node types — say, gather, AI conversation, dial, transfer, voicemail, DTMF branching, business-hours check, and more. Drag, drop, connect. No code.
Inbound Routing
What happens when a call lands on your gym number. Different flow for daytime vs. after-hours. Different flow for kids program inquiries vs. billing questions.
Outbound Voice Flow Canvas
Design the script the AI runs when it calls a lead back or follows up on a missed trial booking. Same drag-and-drop canvas.
AI Conversation Nodes
Drop an "AI conversation" step into any flow. The AI uses your gym's knowledge — programs, prices, schedule — to answer naturally and route the call.
DTMF Branching
Classic "press 1 for kids, press 2 for adults" branches, built on the same canvas. Mix with AI nodes — start with AI, fall back to a menu if the caller wants it.
Business Hours, Forwarding, And Coverage You Never Have To Babysit
Set the rules once. The system picks the right path automatically, every call, every day.
Business Hours
Define when you're open per day of week — including split shifts (open mornings, closed midday, open evenings). The flow checks before routing.
After-Hours Forwarding
When the gym is closed, forward calls to your cell, the head coach's cell, or anywhere else — and the flow still records and transcribes.
Fallback Chain
Softphone → human phone → voicemail. If nobody picks up the dashboard, it rings the gym landline. If that doesn't answer, voicemail. Every step logged.
Credit-Aware Routing
When your Smart Voice Credits run low, the flow automatically falls back to a recorded message + voicemail instead of silently dropping calls.
Take The Call Inside The Inbox
The same omni-inbox where your SMS, email, and Instagram threads live now has a built-in softphone. No second tab, no second app.
Browser Softphone
Connect, ring, pick up, mute, hang up — all from the dashboard. No desk phone, no app install. Status indicators tell the staffer who's on a call.
One Inbox For Every Channel
Voice, SMS, email, Instagram DMs, Instagram comments — same thread, same person, same history. A caller from Tuesday shows their text message from Friday underneath.
Click-To-Call From Anywhere
Member record, lead card, calendar entry — click the number, the softphone dials, caller-ID stays consistent with your gym number.
Recent Calls Panel
Inside the softphone: who called, when, how long, missed or answered, with a one-click jump into the recording and transcript.
Recording, Transcripts, And A Quiet AI Coach
Every call recorded (when you opt in), transcribed by Whisper, summarized, and analyzed by an AI sidebar that whispers tips to whoever's on the line.
Call Recording
Optional, opt-in, gym-wide or per-flow. Recording URL saved on the call record, accessible from the inbox thread, retained per your retention setting.
Auto-Transcripts
Every recorded call gets a full transcript and a one-paragraph summary. Searchable from the inbox — find every call that mentioned "kids" in the last 30 days.
Live AI Call Coach
A sidebar panel during a softphone call shows what the AI hears, suggests next questions, flags missed opportunities (didn't ask about belt rank, didn't mention the kids program).
Post-Call Quality Notes
After every call, the AI writes a short coaching note — what went well, what to ask next time. Shows on the staff member's profile so the head coach can see patterns.
Why Gyms Need This
A call you missed is a trial you didn't book. A trial you didn't book is a member who joined the gym down the street.
You Don't Miss After-Hours Calls
The AI picks up or your phone rings — your call. Every after-hours inquiry is captured, transcribed, and waiting in the inbox the next morning.
New Staff Get Trained Faster
Recordings + transcripts + AI coach notes mean a new front-desk hire can listen to ten real inquiries on their first day instead of role-playing pretend ones.
The Owner Sees Patterns
Search transcripts for "price", "kids", "schedule" — see what people actually ask for. Adjust your website, your pricing page, your IG content.
Compliance, Not A Liability
Recording disclosure is built into the inbound greeting. Retention is configurable. Members can request deletion through their portal.
What\'s Real Today
More members. More money kept. More time on the mats.
- Visual flow canvas with 12 node types — drag, drop, connect
- Business hours per day of week, split shifts supported
- Forwarding chain — softphone → cell → voicemail, every step logged
- Omni-inbox with voice, SMS, email, IG DMs, IG comments in one thread
- Browser softphone — no desk phone, no app install
- Call recording + Whisper transcripts + one-paragraph summary
- Live AI coach sidebar during staff softphone calls
- Post-call quality notes saved to the staff profile